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Welcome to Access My Info!

What do companies know about you? What do they keep on file? Who do they share it with? Organizations are required by Canadian privacy laws to disclose this information to their customers upon request. We can help with that.

Click an option below to start your request:

  • Industry icon

    Industry Name

    Industry Description

You may make multiple requests with our website (but one at a time!).

Select your service provider

Begin your request by selecting a company that provides you a service.

  • Company icon

    Company Name

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Company Privacy Contact

Please provide the contact information for the person responsible for interacting with the public regarding customer privacy. Usually this information can be found on the company's privacy policy.

Provide either a full mailing address or an email address.

What data do you want to access?

Make inquiries about how your data is collected, used, shared and stored.

Data requested from Org

This list is meant to be exhaustive. Org may not retain some of these items.

Identifying information

Enter your information so Org can identify you in their records.

Access My Info will not collect or store any of the personal information below.


I consent and authorize:

Your request is ready

Your letter to Org has been successfully generated by our system. Now, it's up to you to send it!

Read over the letter carefully, then follow the instructions below.

today

Privacy Officer
Privacy Officer
Privacy Officer
Privacy Officer
Privacy Officer
Privacy Officer
Privacy Officer

I am a user of your telecommunications service, and am interested in both learning more about your data management practices and about the kinds of personal information that you maintain and retain about me. So this is a request to access my personal data under’ Principle 4.9 of Schedule 1 and section 8 Canada’s federal privacy legislation, the Personal Information Protection and Electronic Documents Act (PIPEDA).

I am requesting a copy of all records which contain my personal information from your organization.

The following is a non-exclusive listing of all information that your organization may hold about me, including the following:

  • Info Category Name: Info Category Description

If your organization has other information in addition to these items, I formally request access to that as well. If your service includes a data export tool, please direct me to it, and ensure that in your response to this letter, you provide all information associated with me that is not included in the output of this tool. Please ensure that you include all information that is directly associated with my name, phone number, e-mail, or account number, as well as any other account identifiers that your company may associate with my personal information.

You are obligated to provide copies at a free or minimal cost within thirty (30) days in receipt of this message. If you choose to deny this request, you must provide a valid reason for doing so under Canada’s PIPEDA. Ignoring a written request is the same as refusing access. See the guide from the Office of the Privacy Commissioner at: http://www.priv.gc.ca/information/guide_e.asp#014. The Commissioner is an independent oversight body that handles privacy complaints from the public.

Please let me know if your organization requires additional information from me before proceeding with my request.

Here is information that may help you identify my records:

  • Info Category Name: Info Category Description

Sincerely,

Information Category Information Category

How would you like to send your letter?

This company currently only accepts requests by postal mail.

Postal Mail

Use the button below to create a PDF of your letter. Then print it and mail it to:

Privacy Officer Privacy Officer Privacy Officer Privacy Officer Privacy Officer Privacy Officer Privacy Officer

This company currently only accepts requests by email.

Email

Follow these five easy steps to send your email:

  1. Copy your request letter to your system clipboard.
  2. Open your email client.
  3. Review the to and subject fields.
    To:
    Privacy Officer
    Subject: Formal request for Access to my personal information
  4. Paste the letter into where the email content should go.
  5. Send your message!

That's it! Thank you for participating in the Access My Info project.

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This version of Access my Info is supported by

The Citizen Lab

Access My Info was translated by

Option Consommateurs

Questions? contact ami@citizenlab.ca to learn more.

About this project

Access My Info (AMI) is a web application that enables you to find out what a variety of different companies know about you. It guides you via a step-by-step wizard to generate a formal letter that requests access to your personal information. This letter can then be sent via postal mail or email to the respective company’s privacy officer.

For more information

This service does not collect any of the personal information you provide. This information is used only to generate a letter, which is done entirely in your web browser. Other web pages linked to from this service will be governed by different policies. When you load the service, the web server that hosts the service logs a record of that event. These logs include the IP address used to access each resource required for the service, the date & time of access, and several other non-identifying metadata fields.

Disclaimer: This is a research and educational tool and is meant for informational purposes only. This service does not provide legal advice. You are solely responsible for your use of this service and any resulting consequences. The Citizen Lab make no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the information contained in this document. This software is offered as-is, with no warranty. Nothing herein should be used as a substitute for the legal advice of competent counsel.

This work is based on Access My Info by the Citizen Lab and Open Effect and licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

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